Let's talk.
For travelers, enterprise teams, partners, press, and anyone curious about Syla — pick the channel that fits, or use the form. We answer every message in English, French, Arabic, or Spanish with a real human and an honest reply.
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General enquiries
Traveler support
Enterprise & corporate
Partners & resellers
Press & media hub
SYLA AI Tunisie Hub
Three offices, one ecosystem.
Tunis, Paris, Dubai global presence.
Headquarters
Tunis, Tunisia
- Phone+216 71 000 000
- HoursMon–Fri
- RegionMENA & Africa
- Emailtunis@syla.one
Answers to the most-asked questions.
Quick answers before contacting us.
Q.01How fast can I expect a reply?
Our average first response time is under two hours during local business hours, and under six hours overnight or on weekends. Enterprise customers on an active SLA get a guaranteed two-hour response 24/7. Traveler support via in-app chat on esim.syla.one is staffed around the clock.
Q.02My eSIM isn't activating — what do I do?
First, check your device's eSIM compatibility list inside the Syla dashboard — most modern iPhones, Pixels and Samsungs are supported. If the QR scan fails, try the manual activation code (also in your order confirmation). If it still won't activate, open a chat with support — we'll resolve it in minutes.
Q.03Can I get a refund on an unused plan?
Yes. Any plan that has not been activated can be refunded in full within 30 days of purchase. Plans that have been activated but not used can be refunded pro-rata. Open a chat with traveler support and we'll process it within one business day.
Q.04How do I become a reseller or white-label partner?
Start at sylapartner.com — fill in the short application and our partnerships team will be in touch within five business days. White-label partners get a fully branded subdomain, customizable pricing tiers and a dedicated onboarding lead.
Q.05Where can I find your brand kit?
Press contacts can request the latest Syla One brand kit — logos, wordmark, color tokens, photography and approved boilerplate copy — by emailing press@syla.one. We typically reply within one business day with a download link.
Q.06Is Syla hiring?
Always — particularly in Tunis through the SYLA AI Tunisie initiative. We're currently hiring across engineering, AI/ML, growth marketing, partnerships and traveler support. Open roles are listed in the careers portal; send a tailored introduction to careers@syla.one.